Is there a problem with your location? Here are some possible explanations.
There are three possible reasons that might explain a location issue:
1. You’re using Gmail.
Some email clients running on a web server (webmail) have a proxy that blocks us from getting a specific user agent from the opener. This is true of gmail.com.
The location, weather, and device features offered by Reelevant are disabled for webmail services that use a proxy, like Gmail.com.
A default version is provided for this purpose in order to offer customers an alternative solution.
The rest of the features work normally.
Note: If you are using a @gmail.com address in another application, like Apple Mail, it will work without any problems.
2. You’re on a 3G/4G connection.
Finding your location based on the IP for a mobile device on a cellular (3G/4G) connection is not reliable. In this situation, openers will see the default version.
If someone opens an email while using a mobile device on a Wifi connection to a modem, it will work.
To overcome this location problem, you can use CRM data, such as the address, the postal code, etc., provided by your customer by placing it as a “url parameter”.
3. Your IP might not be what you think it is.
Click http://www.mon-ip.com/ to see your IP and correct your scenario.