This is “normal” if you are using Outlook. Some email clients do not display animations correctly. This is particularly true of certain versions of Outlook that do not support animated GIFs.
Our countdown is an animated GIF. It will be frozen on the first loaded image.
Each time it is opened, it will display the most up-to-date version, but the countdown will not count down.
Does that explain the problem? Contact us if you’d like more information :-)