Are you on Gmail?
Some email clients running on a web server (webmail) have a proxy that blocks us from getting a specific user agent from the opener. This is true of gmail.com.
The location, weather, and device features offered by Reelevant are disabled for webmail services that use a proxy, like Gmail.com.
A default version is provided for this purpose in order to offer customers an alternative solution.
The rest of the features work normally.
Note: If you use a @gmail.com address in another application, like Apple Mail, it will work without any problems.
Are you not on Gmail?
Send us your block’s URL. We will do some testing to find the source of the display problem.